Shipping Policy

At zaariya.pk, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy before placing your order.

1. Order Processing

Orders are processed after they are successfully placed and confirmed.

We aim to dispatch orders as soon as possible. Processing and dispatch times may vary depending on order volume, product availability, weekends, public holidays, or other unforeseen circumstances.

2. Delivery Time

Once your order has been dispatched, delivery time may vary depending 3 to 5 working days on your location and the courier service.

Estimated delivery times may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Unforeseen circumstances
• Incorrect or incomplete delivery information

While we do our best to ensure timely delivery, delivery times are estimates and cannot always be guaranteed.

3. Shipping Charges

Applicable delivery charges will be displayed during checkout or communicated to the customer before dispatch.

For approved size exchanges requested by the customer, a delivery charge of Rs. 250 will apply, as mentioned in our Return & Refund Policy.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a valid contact number.

Please carefully check your information before completing your order. zaariya.pk will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Cash on Delivery (COD)

For Cash on Delivery orders, payment must be made to the courier at the time of delivery.

Customers are requested to ensure that someone is available at the provided address to receive the parcel.

6. Parcel Inspection

Customers are strongly advised to record a clear parcel-opening video from the beginning of opening the package.

This video is required when submitting a claim for a damaged or stained product and may be necessary for the claim to be reviewed and approved.

7. Damaged or Stained Items

If your parcel arrives with a damaged, stained, or defective item, please contact us within 3 days of receiving the parcel.

To submit a claim, please provide:

• Your order details.
• A clear parcel-opening video.
• Clear photographs of the damaged, stained, or defective item.

Claims submitted after 3 days of delivery may not be accepted.

8. Delivery Issues

If you experience any issue with your delivery, please contact us as soon as possible so that our team can assist you.

WhatsApp: 0334-2945510
Office Hours: During our regular office hours

9. Undelivered or Refused Parcels

If an order is returned to us because the customer was unavailable, provided an incorrect address or phone number, or refused to accept the parcel, additional delivery charges may apply if the customer requests re-dispatch.

10. Contact Us

For any shipping-related questions or assistance, please contact us through WhatsApp during office hours.

WhatsApp: 0334-2945510

Thank you for choosing zaariya.pk.We appreciate your trust and are committed to providing you with a smooth and reliable shopping experience.